Difference between revisions of "Hoyts Website Sucks"
m (Reverted edits by 200.238.102.170 (Talk); changed back to last version by Nickj) |
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Why did you not tell me at step 6) that there were no tickets available for the times I wanted? | Why did you not tell me at step 6) that there were no tickets available for the times I wanted? | ||
| − | After all, the session times are different for each movie, and each cinema, so you ''have'' to store separate session information anyway based on cinema | + | After all, the session times are different for each movie, and each cinema, so you ''have'' to store separate session information anyway based on cinema + movie + day. |
Why not show something like this for the list of available session times: | Why not show something like this for the list of available session times: | ||
* 12:15pm | * 12:15pm | ||
Revision as of 01:25, 14 April 2007
Hello Hoyts,
Your website badly needs improvement.
Case in point: Can you please update your web site so that it does not lead me to try reserving a seat that is simply not available?
I just went through the full process of trying to reserve a seat for Xmen 3 at La Premiere tonight at Fox Studios, and after here was the process I had to go through:
- Step 1) Go to hoyts.com.au
- Step 2) Click La Premiere
- Step 3) Click Select Fox studios
- Step 4) Click X men 3
- Step 5) Click the date
- Step 6) Click the 8 PM session time
- Step 7) click buy tickets
- Step 8) Click "sign in"
- Step 9) Then enter email address and password
- Step 10) Click "sign in"
- Step 11) Then be shown the total price, then click "Next"
- Step 12) Be told that there are no seats left.
- Step 13) Click "search again".
- Steps 14 - 22) Repeat steps 3 to 11 inclusive again, except this time try the "7:15" session.
- Step 23) Be told that there are no seats left, again.
- Step 24) Click "search again", again.
- Steps 25 - 33) Repeat steps 3 to 11 inclusive yet again, except this time try the "9:30" session.
- Step 34) Be told that there are no seats left, yet again.
So, it took me 34 separate actions to discover that you cannot sell me what I want. I repeat: THIRTY FOUR STEPS.
What a waste of my time, and relevantly, what an terrible website. How many people must just give up, and how many sales must you lose because of this? I'm thinking: Lots.
Why did you not tell me at step 6) that there were no tickets available for the times I wanted? After all, the session times are different for each movie, and each cinema, so you have to store separate session information anyway based on cinema + movie + day. Why not show something like this for the list of available session times:
- 12:15pm
- 1:00pm
- 2:30pm
- 3:15pm
- 4:45pm
- 7:15pm - SOLD OUT
- 8:00pm - SOLD OUT
- 9:30pm - SOLD OUT
That way I would have known immediately that you didn't have what I was looking for, so I could try another night.
And another thing: Why do I have to sign in before I have seen the total, and before you have even checked whether seats are available? In other words, steps 8, 9 and 10 should not happen until after the current steps 11 and 12.
Instead of this happening, my step 35) was this: Give up in disgust, and write open letter to Hoyts, and put it online, as well as mailing it to your customer support.
All the best,
Nick.
